Shipping and Returns
Free Ground US shipping on all orders. Free shipping valid on orders shipped in the continental United States via Ground Shipping. Packaging, taxes and previously purchase merchandise do not qualify towards the minimum purchase requirement. Premiere Apparel, reserves the right to extend, modify or discontinue this offer at any time without notice.
SHIPPING PROCESS You will receive an auto-generated email confirmation when you place your order. All orders placed with expedited shipping after 2 pm PST will not be processed until the next business day. Please allow up to 5-6 business days for order processing, pending availability, credit card verification and credit card payment. Order processing may take longer during major holidays or special releases. Please note that Premiere Apparel does not ship on weekends. Orders will ship USPS priority mail unless express delivery is specified, in which case the additional fee for express shipping will be paid by customer. In an event that a product is out of stock or backordered, our customer service team will contact you.
Premiere Apparel is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier.
We do not charge sales tax for items being delivered to any U.S. state with the exception of California. Sales tax is charged for orders shipping to the state of California.
You will receive an email confirmation with the tracking number once your order has been shipped. Click on the tracking number within the email to view the status of your package. You may also e-mail customer service at firstname.lastname@example.org Monday through Friday 8 AM - 5 PM PST to receive an update on its status.
From time to time, Premiere Apparel will offer discounted or free shipping promotions. In order to qualify for the shipping promotion, your order must ship via Ground and meet the minimum qualifying dollar amount if applicable. The minimum qualifying amount of your order excludes tax, shipping charges. Shipping charges are not eligible for reimbursement on purchases placed prior to the promotional date. Other restrictions may apply.
Shipping fees will be calculated at checkout.
Premiere Apparel ships internationally. Please email us if you are unsure about your country.
PLEASE MAKE SURE THE ADDRESS IS ENTERED CORRECTLY. This is very important as chances of your order getting lost is very likely if any detail is missing or incorrect.
We use USPS First Class Mail & DHL EXPRESS WORLDWIDE. Customer is responsible for the shipping charges and customs duty fees.
Shipping fees will be calculated at checkout.
We are not responsible for any orders that are returned to us (returned to sender).
All international orders are shipped delivery duties unpaid (DDU). Customs, duties, and taxes are not included in the item price or shipping cost at checkout. Premiere Apparel does not cover the cost of customs, duties, or taxes. These fees are the responsibility of the customer and due upon delivery of your package. Returns from international orders will be sent back at the customer’s expense. Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs for international shipments. We are not responsible for customs delays due to the process controlled by each country. In some cases some orders can be held up before delivery, sometimes up to 3 weeks.
HOW IT WORKS
Shop throughout our website and add the items that you like into your shopping cart. When you’ve finished shopping, click the shopping bag link at the top right side of the page, enter your postal code and then select your applicable country in the country drop-down. PremiereApparel.net will charge you for product and shipping charges during checkout and you will be responsible for paying taxes and duties to Customs at the time of delivery.
After you click "proceed to checkout" an email confirmation will be sent to the email address provided on your account sign up, confirming the receipt of your order.
If you wish to modify or cancel your order, please email at email@example.com as soon as possible after placing the order. Once an order has been shipped, we can no longer cancel or update the order.
P.O. BOX AND APO & FPO & FPO ADRESSES
Premiere Apparel is unable to ship to PO Box, APO or FPO addresses. All orders with a PO Box, APO or FPO address will be cancelled.
TRACK YOUR ORDER
After your order has been shipped, you will receive an email with your tracking number. If you do not receive this email, please contact us at firstname.lastname@example.org
UPS OR USPS SITE INFORMATION
Premiere Apparel uses both UPS and USPS depending on the weight of your package and location throughout the county. You can track the status of your order by using your tracking number www.usps.com.
All prices shown on Premiere Apparel are in U.S. dollars. If you need a conversion to your local currency, please refer to http://finance.yahoo.com/currency or a similar website. Exchange rates change daily, and Premiere Apparel is not responsible for any loss incurred as a result of currency fluctuation.
Return Package Responsibility
PREMIERE APPAREL is not responsible for returns until they reach our Distribution Center in VERNON, CA. Keep the proof of postage and tracking number and ship your return as we are not liable for returned packages that are lost or stolen in-transit. Without proof of receipt and delivery, PREMIERE APPAREL will not process your returns.
Returns are offered within 7 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. With the exception of items marked FINAL SALE or SALE items. All sale items are final sale. We can accommodate size exchanges on these items, but we will not be able to process any refunds.
Please allow 5-7 business days from the date your package arrives to our facility for your return or exchange to be processed. Please note that return shipping charges are the responsibility of the customer for all items requiring a size change or color. Please review our size charts before placing your order.
If a product is defective or received incorrectly, we will be happy to provide a return shipping label.
If you wish to exchange items to a different size, we will gladly process the exchange, as long as the new item is in stock and the original item to be exchanged is unworn, unaltered and in new condition (no smells, stains, makeup, bodily fluids, etc) and with all tags attached. Customers are responsible for shipping fees and shipping the items back to us to process any exchanges. Once we receive the product to be exchanged, the exchange will be sent free of charge back out to the customer.
How to Return
To process any returns or exchanges please follow these instructions:
Email us at: email@example.com We will need a reason for your return. Please help solve any issues accurately by providing reasons for your return. If you would like to process an exchange, please state in detail the specifics of your exchange order. Please let us know the item name, color, and size you would like to receive. This will help us process the exchange correctly and timely. Once the product is received please allow 5-7 business days for your return to be processed.
For Immediate Questions or Concerns:
Please email customer service @firstname.lastname@example.org
Available Monday-Friday from 9am-5pm PST